IT Assistant
Title
IT Assistant
Location
Harare
Type of Contract
Fixed Term Contract
Deadline
22/10/2021 (Expired)
About
Zimbabwe Health Interventions (ZHI) is a not-for-profit human development organization which is registered as a Trust under the Zimbabwe Deeds Registries Act (Chapter 20:05). ZHI’s mission is to develop and deliver innovative and sustainable high impact integrated health interventions with local communities while working with and strengthening existing institutions.
Basic Function
Assist the IT Officer with desktop support, troubleshooting desktop hardware/software problems, and carrying out projects as assigned in a culturally diverse environment. Properly document support, repair, and project activities using a helpdesk ticketing system. In general, free the IT Officer from some of the day to day issues so he/she can focus on larger projects and IT initiatives.
Job Description
• Support the IT Officer in troubleshooting common hardware/software issues
• Provide technical assistance related to IT to staff as needed
• Assist in software and hardware upgrades.
• Add or update workstations for office staff
• Assist in setting up and maintenance of IT policies and procedures.
• Provide training and administrative support to end users.
• Perform routine PC maintenance and updates for performance efficiency
• Support the IT Officer to process help desk support requests.
• Assist in maintaining Internet service, firewalls, and telephone systems.
• Initiate process improvements to better answer user demands.
• Ask questions and get information to diagnose computer problems and discern what level
of support is needed when a problem is presented.
• Perform any other duties as may be assigned
Knowledge, Skills and abilities
• Knowledgeable in MS Active Directory structure, software installations, backup and archive;
• Ability to conduct hardware and software troubleshooting.
• Printer and system maintenance skills.
• Proficient in Microsoft Office 2016, Windows 7, Windows 10 in a domain environment.
Qualifications and experience
• Degree in information systems or equivalent with at least one year post graduate practical experience in computer systems operations
• Experience in operating in a fast paced environment is a distinct advantage
Application Procedures
Step 1: click here to complete the job application form.
Step 2: Submit your CV and application letter via email to recruitment@zhi.org.zw clearly indicating the position you are applying for on the subject of the email.
Statement
During the application process, ZHI will not charge any fee nor will it require any payment for an application to be considered. ZHI is an equal opportunity employer and employs personnel without regard to race, ancestry, place of origin, colour, ethnic origin, language, citizenship, creed, religion, gender, sexual orientation, age, marital status, physical handicap or financial ability.