Protection and Accountability Coordinator (Internal Advert)


Protection and Accountability Coordinator (Internal Advert)



Type of Contract

Fixed Term Contract


29/09/2022 (Expired)


Zimbabwe Health Interventions (ZHI) is a not-for-profit human development organisation which is registered as a Trust under the Zimbabwe Deeds Registries Act (Chapter 20:05). ZHI’s mission is to develop and deliver innovative and sustainable high impact integrated health interventions with local communities while working with and strengthening existing institutions.

The Determined, Resilient, Empowered, AIDS-free, Mentored, and Safe women (DREAMS) Program aims to prevent new HIV infections and reduce vulnerability among OVC, OVC caregivers and Adolescent Girls and Young Women (AGYW) in Zimbabwe. The DREAMS program is being implemented in priority high HIV burden districts in Zimbabwe. ZHI’s primary role is to deliver a comprehensive curriculum on HIV prevention, gender norms and social asset building targeted at AGYW in school, out of school and their sexual partners at community level. ZHI’s core thrust in the DREAMS Program is to keep girls and young women HIV Free through supporting them to; Stay in school; Prevent early pregnancies; Prevent sexual violence; Access Post violence care; Reduce child marriage. DREAMS provides a comprehensive, multi-sectoral package of core interventions to address key factors that make girls and young women particularly vulnerable to HIV. These include structural factors, such as gender-based violence, exclusion from economic opportunities, and a lack of access to secondary school. DREAMS layers multiple interventions at once so that AGYW are surrounded with critical support to keep them safe from HIV and other risks.

Basic Function

Under the supervision of the Chief of Party, the Protection and Accountability Coordinator serves as the lead for development and management of accountability structures and systems for the DREAMS-RISE Project. He/she is responsible for ensuring fully embedded practical and effective mechanisms for protection and accountability to AGYW within the RISE program, via capacity building of staff and partners, and ensuring accountability is built into all stages of implementation. They will also serve as the child safeguarding focal point for all programming. Protection and accountability coordinator will ensure DREAMS-RISE members and their programs (and through partners and sub-grantees) foster a work environment that prevents and protects against sexual exploitation and abuse. This role covers PSEA and child protection in all our contexts (all ZHI offices or wherever DREAMS-RISE employees work and within all programming). Under the overall supervision of the DREAMS-RISE Chief of Party the successful candidate will be responsible for coordinating and tracking progress of the implementation of the global policy on Protection from Sexual Exploitation and Abuse and Child Protection (PSEA/CP). S/he will act as the National subject matter expert who will support the program to work together towards identifying and sharing internal/external best practices, harmonizing global policy and procedures, refining capacity-building material, reinforcing complaints mechanisms. S/he will coordinate efforts across the organisation towards collection and reporting of data to foster our strong commitment towards internal and external accountability.
The Coordinator shall continuously promote protection from sexual exploitation and abuse (SEA), our zero tolerance towards SEA and actively participate in external and internal forums (e.g., PSEA/CP focal points’ meetings and exchanges). With support from the COP, he/she will advise SMT to develop organisational culture and supporting processes to create a safe working environment free from sexual violence and to reduce power inequality, as a key strategy to prevent and respond to SEA (including harassment in the workplace). In this regard, s/he will be responsible for the following.

Job Description

Spearhead the development of strategies, systems, and procedures to respond to SEA, including integrating already existing complaint mechanisms and identifying additional complaint channels; To coordinate the development/adaptation of a community-based Reporting Mechanism (CBRM); To ensure that a solid feedback mechanism system is in place to handle all forms of feedback, complaints and compliments from beneficiaries and other stakeholders; Works with Human Resources Team to ensure the project’s adherence to ZHI’s safeguarding framework; Supporting the organisation with guidance on best practice community-based complaints mechanisms and lead the project in developing investigative capacity and standards in victim/survivor assistance; Raise awareness of the ZHI Code of Conduct for working with children to parents/caregivers, AGYW and community leadership involved in the DREAMS clubs; Support DREAMS-RISE to have in place effective and consistent monitoring and evaluation mechanisms for PSEA/CP; Coordinate staff efforts in defining, compiling, and collecting data related to Sexual Exploitation and Abuse/Child Protection and Sexual Harassment as lead on report-back both internally and externally; Mentor ZHI and related Personnel conducting difficult investigations and act as the resource person to help source tools, resources and provide any relevant guidance; Work closely with the COP and project leadership, PSEA/CP focal points and other key stakeholders to undertake regular reviews of ZHI PSEA/CP Policy; To conduct regular Safeguarding and Accountability Monitoring Visits (SAMV), produce technical reports and feedback to stakeholders; Follows up on accountability issues emanating from the field, in coordination with field staff, and devising action plans to resolve issues; Inputs into the Project quarterly and final reporting for the project; Ensure timely compilation and submission of quality, and accurate reports as required.

Knowledge, Skills and abilities

Firm believer in integrity, accountability and transparency; Acts according to ZHI values; uses ethical considerations to guide decisions; Respectful, willing to cooperate with and support project stakeholders including colleagues, beneficiaries, local community and local leaders; Excellent communication skills, including writing, training and presentation skills; Excellent interpersonal skills and solid analytical skills; An interest in the well-being and safeguarding of children and child protection matters; A willingness to challenge opinion, where necessary, and to drive the child protection agenda; Strong listening skills and the ability to deal with sensitive situations with integrity.

Qualifications and experience

Degree in social sciences, human resources law, criminal law, investigation, gender-based violence or related field; 5 - 7 years of relevant work experience, especially in compliance and ethics; investigative practice skills; familiarity with Safeguarding and PSEA; and experience integrating a compliance issue throughout big organizations; Master’s degree is an added advantage; Familiarity with protection operations in developing countries; Experience of working with children and vulnerable AGYW, including demonstrable experience of undertaking difficult interviews and investigations, and ensuring survivor protection with sensitivity; Strong experience from a humanitarian/NGO setting with relevant professional experience in the field of sexual exploitation and abuse, protection, gender-based violence, staff misconduct and discipline, gender mainstreaming and/or humanitarian affairs; Demonstrated experience in developing and delivering successful training sessions, facilitating meetings as well as developing and implementing organizational procedures and protocols; An in-depth knowledge of health issues for adolescent Young girls and Women in Zimbabwe is essential as is integrated Project delivery at community level.

Application Procedures

Step 1: click here to complete the job application form.
Step 2: Submit your CV and application letter via email to clearly indicating the position you are applying for on the subject of the email.

During the application process, ZHI will not charge any fee nor will it require any payment for an application to be considered. ZHI is an equal opportunity employer and employs personnel without regard to race, ancestry, place of origin, colour, ethnic origin, language, citizenship, creed, religion, gender, sexual orientation, age, marital status, physical handicap or financial ability.