Terms of Reference – Supply, Delivery and Commissioning of Server Infrastructure


Supply, Delivery and Commissioning of Server Infrastructure



Type of Contract

Call for Suppliers




Zimbabwe Health Interventions (ZHI) is a not for profit human development organisation which is registered as a Trust under the Zimbabwe Deeds Registries Act (Chapter 20:05). ZHI’s mission is to develop and deliver innovative and sustainable high impact integrated health interventions with local communities while working with and strengthening existing institutions. IT server infrastructure services for the The Zimbabwe Health Interventions (ZHI) is the first stage in the implementation of modern and safe IT infrastructure within the organization. These Terms of Reference are intended to select the supplier who will provide a full range of services for the supply, delivery and commissioning of server Infrastructure for the Zimbabwe Health Interventions (ZHI) in accordance with state standards and considering best international practices. The objective includes: Supply, Delivery and Commissioning of Server Infrastructure capacity to be able to host a number of organisational systems. Acquisition of servers and other related hardware and software (virtualization and Backup). Standardization of the server infrastructure at the main datacentre and the DR datacentre.

Scope Of Work/Goods To Be Supplied

Project Scope and Specification

Feature Description
Form Factor Rack mount Server
Processor 2 Sockets, Intel Xeon 24 minimum cores per processor
Memory 128GB RAM expandable to 1TBs
Internal Storage 3TB usable with Support for RAID 0, 1, 5, 6, 10
External Storage support At least 2 ports Fibre Channel HBAs
Network Interface Minimum of 2 x 2 port 1GbE, 10GbE
Power Supply Hot Swap Reduntant power supplies
Reduntant components Servers should have Hot Swappable Fans, Power Supplies, HDD
System Management Centralized Server configuration and management support for Server power management
Language Support All system documentation, System Management menus should be in English
Operating Systems Microsoft Windows, SuSE Linux, Red Hat Linux, Oralce Linux, Vmware vSphere
Warranty 1 Year Customer replaceable unit and onsite service.
Security and Availability Hot Swap reduntant drives, fans, Power Supply Units, Diagmostic LEDs
Other Interfaces At Least 2 front or back- access USB ports
Expansion Slots Provision for at least 2 additional Rear PCIe
Quantity of Servers required Two (2)



Feature Description
Vmware ESXi 7.1 Esxi 7.1 Standard 2CPUs x 2
Veeam Backup and Replication (2×2 CPUs Licences)


  1. Deliverables
  • Pre-installation checks with respect to environmental aspects.
  • Installation of the server into racks.
  • Connect server to network.
  • Network and Power Re-cabling
  • Installation of related software and systems as well as firmware upgrades
  • 5 years next business day onsite support and maintenance
  • Warranty for all hardware and related software for a period of five (5) years. (Service Level Agreement to be entered into between ZHI and the winning bidder).
  1. Preliminary criteria

The bidders have to comply with the responsiveness criteria stated below. Failure to comply with any of the responsive criteria listed below will render the bid non responsive.

  • The bidder must be accredited as a partner of the proposed brand for provision and implementation of the proposed infrastructure (proof must be attached).
  • The bidder must indicate the proposed infrastructure and software for Servers (indicate OEM for each component).
  • The bidder must provide a minimum of 2 CVs of the Server Infrastructure engineers that will implement the proposed solution.
  • The bidder must provide details of projects of similar nature that they have undertaken. Contactable reference (client references) must be provided for each project.
  • A project implementation plan must form part of the proposal.
  • The proposed equipment must allow for virtualisation.

The bidder is expected to adhere to the following time frames:

  • Implement project within 3 Months after receiving a purchase order
  • Produce bi-weekly reports of the progress made on the project
  • Ensure that the hardware and software has proactive care warranty
  1. Bid Price

The bid price should cover the following;

  • Outright Purchase of equipment
  • Installations and Configurations
  • Software licences
  • Testing and Commissioning of new infrastructure
  • Five (5) years Proactive Care warranty
  • The total VAT inclusive bid amount must be stated in the Financial proposal.
  1. Evaluation – Functionality

All responsive bids will be subjected to a prequalification evaluation on functionality. Bids not obtaining a minimum of 70 points on functionality will be excluded for further evaluation.

Proposals will be evaluated and points will be allocated on the following basis for functionality:

No Functionality Criteria Weighting Factor
1 Technicality

Bidder must provide blueprint of Architectural Solution focusing on Servers, Network, Security and Backup(indicate OEM for each component) and a detailed project Plan with resource allocation

2 Qualifications & Skills

Must provide 2 CVs of Engineers that will implement the solution (Minimum  (Server brand) Certification Plus VMware Certification and 5 years relevant experience. Must provide 2 CVs of Project Managers with Prince 2 / PMP Certification and 5 years’ experience in ICT Infrastructure project management

3 Experience and track record

Bidder must showcase company experience by providing details of projects where they have deployed servers infrastructure with integration of Servers and storage (indicate OEM for each component) Number of relevant projects undertaken within the Past 5 Years Written evidence on company letter head where a similar project was undertaken. preferably with international / intergovernmental organizations.



Bidders will be rated on the ratings stated below

0 – Very Poor 2 – Poor 3 – Good 4 – Very Good 5 – Excellent

Application Requirements

Submission of Proposals

ZHI is now inviting qualified firms and consultants to submit their Technical and Financial Proposals including a cover letter with subject line: Supply, Delivery and Commissioning of ZHI Server Infrastructure and CVs to the following address: Email: procurement@zhi.co.zw with subject: “Technical and Financial Proposal for the Supply, Delivery and Commissioning of ZHI Server Infrastructure”. The proposals should arrive by 12 December, 2021. For any enquiries regarding this RFP, send an email to procurement@zhi.co.zw

The submissions should include the following documents:

  1. Technical proposal
  2. Copies of certificate of registration / incorporation (for firms)
  3. Names and contacts of Directors (for firms)
  4. Company profile (for firms)
  5. Curriculum Vitae of proposed project team members
  6. Tax registration certificates (Income Tax and VAT in case of firms)
  7. Full contact details (physical address, telephone and fax numbers and e-mail addresses)
  8. Contact person and contact details of Project Lead/Manager(for firms)
  9. Profile of previous work done which is related to this assignment
  10. Three references and contacts of three referees (on Company letter heads)
  11. Certificates of completion of previous work
  12. Cost of implementing the assignment including the cancellation clauses.

Note: All configurations including login credentials remains the property of ZHI